Privacy Policy

PRIVACY POLICY

Effective Date: 1. 1. 2025

Essenceals (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information in compliance with GDPR and Czech data-protection law.

1. WE SHARE FIRST

Business Name: Essenceals
Owner: Filip Pfleger (IČO: 09680501)
Email: info@essenceals.com
Website: www.essenceals.com
Payment Processor: Shopify (via www.essenceals.co; used solely for payment processing)

2. DATA WE COLLECT & WHY

We collect and process the following personal data:

Identification and Contact Information: Name, email, phone number, shipping address.

Y? It's really just for order processing, customer support, so we can make your experience the best.
Contractual necessity (Art. 6(1)(b) GDPR)

Transaction Data: Payment details (processed securely via Shopify), order history.
Y? So the orders are made through trusted third party for secure payments.
Contractual necessity

Technical Data (IP address, browser type, cookies).
Y? So we can make sure, everything technical works for you.
Legitimate interest (Art. 6(1)(f) GDPR)

Marketing Data (preferences for promotional emails & ads)
Y? For personalized offers & ad targeting.
Consent (Art. 6(1)(a) GDPR)

You can withdraw consent for marketing emails anytime via info@essenceals.com.
We do not sell personal data to third parties.

3. LEGAL BASIS FOR PROCESSING DATA

We process personal data under the following legal bases:
Contractual necessity: To fulfill and process orders (Article 6(1)(b) GDPR).
Legitimate interest: To provide customer service and direct marketing (Article 6(1)(f) GDPR).
User consent: For email marketing and cookies (Article 6(1)(a) GDPR).

You may withdraw your consent for marketing communications at any time by contacting us at

info@essenceals.com.


4. HOW WE USE YOUR DATA

We use personal data for:
Order processing and fulfillment.
Customer support and communication.
Marketing and promotional offers (if consent is given).
Website analytics and improvement.
We do not sell or share your data with third parties for commercial purposes.


5. HOW LONG WE KEEP YOUR DATA

We keep data for only as long as necessary:

Orders & customer records: 15 years (legal compliance).

Marketing data: Until you withdraw consent (max. 15 years).

Cookies: As per cookie settings (see Section 9).

Once data is no longer needed, it is securely deleted.


6. WHO WE SHARE YOUR DATA WITH

We may share your data with:
Shipping providers (DHL, Zásilkovna, DPD) for order delivery.
Payment processors (Shopify, banks) to process payments securely.
Marketing service providers for newsletter distribution (only if consent is given).

Your data will not be transferred outside of the EU without appropriate safeguards.


7. YOUR RIGHTS UNDER GDPR

Under GDPR, you have the following rights:
Access (Article 15): Request a copy of your personal data.
Rectification (Article 16): Correct inaccurate data.
Erasure (Article 17): Request deletion of your data.
Restrict Processing (Article 18): Limit data processing under certain conditions.
Object (Article 21): Object to direct marketing.
Data Portability (Article 20): Request your data in a portable format.
Withdraw Consent: Withdraw marketing and cookie consent at any time.

To exercise these rights, contact us at info@essenceals.com.
If you believe your data rights have been violated, you can file a complaint with The Czech Data Protection Authority (Úřad pro ochranu osobních údajů, www.uoou.cz).


8. SECURITY MEASURES

We take data security seriously and have implemented measures to protect your information:
SSL encryption for website transactions.
Secure password protection on all data systems.
Limited access to personal data, restricted to authorized personnel.


9. COOKIES & TRACKING

When you visit our website, we ask for your consent to store cookies.

What cookies do we use?

Type

Purpose

Necessary (Always Active)

Essential for site functionality. Cannot be disabled.

Preferences

Stores your settings (e.g., language, currency).

Analytics

Helps us improve performance by tracking user behavior.

Marketing

Used for personalized ads & social media tracking.

You can manage or disable cookies in your browser settings.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as necessary. Any changes will be posted on www.essenceals.com and, if significant, notified via email.


11. CONTACT INFORMATION

For privacy-related questions, contact us at:
Email: info@essenceals.com


By using www.essenceals.com, you acknowledge and agree to this Privacy Policy.